Shipping policy

This policy applies to eligible AI Sticker Studio and Rider Decal Studio orders. Orders are produced and shipped from China to the United States, Canada, Australia, New Zealand and Singapore.

Shipping Destinations and Rates

United States shipping is $4.99 when the post-discount merchandise subtotal is below $49.00 and free when it is $49.00 or more. Flat international shipping is Canada $3.99, Australia $5.99, New Zealand $4.99 and Singapore $2.99. International orders do not have a free-shipping threshold.

Handling and Delivery Estimates

Handling time is 3–10 business days from paid order placement through owner review, any required proof approval, production release, printing, cutting, packing and physical carrier handoff. Handling operations run Monday through Saturday. The daily order cutoff is 12:00 PM China Standard Time (Asia/Shanghai).

Estimated delivery, including handling and carrier transit, is approximately 10–22 business days to the United States, 13–25 business days to Canada, 10–25 business days to Australia, 10–22 business days to New Zealand and 7–17 business days to Singapore.

These delivery ranges are estimates, not guarantees. Customer proof-response time, customs processing, carrier conditions, destination, holidays, weather and address issues can affect total delivery time.

Proof Approval

Custom orders require design selection and any required proof approval before production starts. If a required proof response has not been received after 3 days, we send a reminder. After 7 days without the required response, the order is paused and may be cancelled under our Refund Policy. Production does not proceed while required approval is missing. This does not create an automatic refund promise.

Tracking

Tracking is provided when available through the Shopify shipping confirmation.

Address Accuracy

Please enter the shipping address carefully. Rider Decal Studio is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost Packages

If a package appears lost, contact support@riderdecalstudio.com with the order number, available tracking details and a short description.

Shipping Damage

If a custom product arrives damaged, contact support@riderdecalstudio.com with the order number, packaging photos, product photos and a short description. We review the photo evidence. An approved shipping-damage claim receives a replacement or refund. The customer is not required to return the damaged custom product to China.

All paid orders are reviewed before production.