Ordering
Do I need an online editor?
No. We use a manual digital proof process rather than an online design editor. Add your details and files on the product page, place your order, and review the proof by email before production.
Do I need finished artwork?
No. You can submit finished artwork, a simple sketch, a reference image, an old decal photo, placement photos, or written layout instructions.
We review the information you provide and may contact you if additional details are needed before preparing the proof.
What if my project does not match a listed product?
Use Custom Decal Request for original decal ideas that do not fit one of the listed product formats.
It can be used for names, numbers, gear, storage, tools, outdoor equipment, labels, simple original layouts, or other authorized custom ideas.
When does production start?
Production starts only after you clearly approve the digital proof in writing by email.
We do not begin production from incomplete instructions, vague replies, or unconfirmed messages.
Can I order if I am outside the United States?
Not during the current phase. We currently accept orders for delivery within the United States only.
Customization
How do I send my custom text and instructions?
Use the fields on the product page to provide relevant details, including:
- Custom text or name
- Number
- Preferred color
- Size or placement notes
- Artwork or layout instructions
You can also send additional details later by replying to your order confirmation email with your order number.
Can I request a different size or layout?
Yes. Add the requested size, placement, and layout direction in the product page fields.
Final availability depends on the product, material, artwork, surface, and production requirements. We will show the proposed direction in the digital proof or contact you if a separate quote is needed.
Can I request changes to the proof?
Yes. Two reasonable revision rounds are included before approval.
A completely new design direction, major scope change, or repeated redesign request may require a new order or separate quote.
Artwork and Files
How do I upload artwork?
You can upload supported files directly on the product page when placing your order.
Direct uploads support:
- JPG
- JPEG
- PNG
- ZIP
Can I upload sketches or placement photos?
Yes. Helpful files may include:
- Simple sketches
- Layout references
- Old decal photos
- Placement photos
- Measurements
- Size references
- Longer text or label lists
How do I send SVG, EPS, or AI files?
Place your order first, then reply to the order confirmation email with your order number and the files attached.
You may also use this method to send additional files that were not included with the original order.
What file types work best?
Clear, high-resolution files are generally easier to review.
Vector files such as SVG, EPS, or AI can be sent after ordering by email. PDF, PNG, and JPG files can be uploaded directly on the product page.
Can I use a logo, team mark, character, or famous design?
Only when you own the rights or have permission to use it.
We do not reproduce protected or unauthorized content, including:
- Vehicle or motorcycle brand marks
- Company or product logos
- Sports team or event marks
- Copyrighted characters
- Celebrity images
- Artwork with unclear ownership or permission
If submitted artwork cannot be produced, we may request authorized replacement artwork, help create a clean original layout, or cancel the order before production begins.
Proofs and Revisions
Is a digital proof included?
Yes. We send a digital proof by email before production.
The proof allows you to review the text, spelling, color direction, size, layout, placement notes, and artwork details.
What should I check in the proof?
Please carefully check:
- Text and spelling
- Numbers
- Size
- Color direction
- Layout
- Placement notes
- Artwork details
Screen colors may vary slightly from the final material, but the proof shows the intended production layout and general color direction.
How do I approve a proof?
Reply to the proof email with:
Approved for production.
Another equally clear written approval may also be accepted.
What happens if I do not approve the proof?
Production will not begin until written approval is received.
Materials and Application
Are the decals suitable for outdoor use?
Some products are intended for clean, smooth outdoor surfaces. Actual performance depends on the selected material, surface condition, preparation, installation, exposure, and use.
Review the product description and Materials page for the intended use and limitations of each product.
What does reflective film do?
Reflective film returns light toward a light source and can make the material more noticeable in certain low-light conditions.
It is not a safety device and does not guarantee visibility or accident prevention.
Does protection film prevent every type of damage?
No. Clear protection film may help reduce visible wear from routine contact on selected areas.
It does not guarantee protection against impacts, deep scratches, chips, damaged paint, improper installation, or every type of surface damage.
Where should I not apply decals or film?
Avoid applying products over:
- Vents
- Visors
- Certification or safety labels
- Fabric
- Silicone
- Oily or contaminated surfaces
- Loose coatings
- Damaged paint
- Heavy texture
- High-heat areas
If you are unsure about a surface, send a clear photo and placement details before production.
Shipping
Where do you ship?
We currently ship within the United States only.
How much is shipping?
Standard U.S. shipping is currently $4.99.
The rate shown during checkout is the final applicable shipping rate for the order.
When does shipping time begin?
Production begins after written proof approval. Shipping transit begins after the completed order has been handed to the carrier.
Production and delivery timing can vary depending on the project, artwork, revisions, quantity, materials, destination, and carrier conditions.
Will I receive tracking?
Tracking information is provided when available.
Refunds and Cancellations
Can I cancel before proof approval?
You may request cancellation before proof approval and before production begins.
Can I cancel after proof approval?
Once the proof has been approved and production has started, cancellation options are limited because materials and production work may already have been committed to the order.
What if the final product does not match the approved proof?
Email support@riderdecalstudio.com with your order number, clear photos, and a description of the issue.
If the difference is caused by a production error, we will review the issue and offer an appropriate replacement or refund where applicable.
What if my order arrives damaged?
Email support@riderdecalstudio.com with:
- Your order number
- Photos of the packaging
- Photos of the product
- A short description of the damage
We will review the information and advise you on the next step.