Custom Product Policy
Most products in this store are custom-made for each order. Because approved custom items are made specifically for your order, they are not generally returnable unless there is a production error, defect, or shipping damage.
Cancellation Before Proof Approval
You may request cancellation before proof approval and before production starts.
Cancellation After Proof Approval
Production starts after you approve the digital proof by email. Once a custom order is approved and production has started, cancellation is limited because materials and production work may already be committed to your order.
Customer-Approved Details
Please review the proof carefully. If the final product matches the approved proof, customer-approved spelling, sizing, layout, color direction, or artwork errors are not generally refundable.
Production Errors
If the final product does not match the approved proof because of a production error, contact us with your order number and photos. We will review the issue and offer a replacement or refund where appropriate.
Damage on Arrival
If your item arrives damaged, contact us with your order number, packaging photos, product photos, and a short description of the issue.
Artwork Rejection
If submitted artwork appears to include protected or unauthorized content, we may decline the artwork before production. In that case, we can help with an original layout, accept authorized replacement artwork, or cancel the order before production.
How to Contact Us
Email [support@riderdecalstudio.com] with your order number and a clear description of the issue.