Privacy Policy
This Privacy Policy explains how our store collects, uses, and protects personal information when you visit our website, place an order, contact us, or use our services.
Information We Collect
We may collect personal information that you provide when using our website, including:
- Name
- Email address
- Shipping address
- Billing address
- Phone number, if provided
- Order details
- Payment-related information processed through our payment providers
- Custom text, artwork, measurements, placement notes, or files you send for custom orders
- Messages you send to us for support, proof approval, or revisions
We may also collect technical information such as device information, browser type, IP address, pages visited, and cookies or similar technologies used by our website and service providers.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Prepare custom digital proofs
- Review artwork and order details
- Contact you about your order
- Send proof approval emails
- Provide customer support
- Arrange shipping and tracking
- Handle refunds, cancellations, disputes, or replacements
- Improve our website and services
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal, tax, payment, and platform requirements
Custom Artwork and Files
If you send artwork, text, images, measurements, or placement notes, we use those materials only to review, proof, produce, and fulfill your order.
You must own the rights or have permission to use any artwork you send. We may decline artwork that appears to include protected logos, vehicle brand marks, motorcycle brand marks, team marks, event marks, character art, celebrity images, or unclear third-party ownership.
Sharing Your Information
We may share necessary information with service providers that help us operate the store, including:
- Shopify
- Payment providers
- Shipping carriers
- Email and customer support tools
- Fraud prevention or security providers
- Analytics or website performance tools
- Legal, tax, or compliance service providers when required
We do not sell your personal information.
Payments
Payment information is processed by third-party payment providers. We do not store full payment card details on our own systems.
Shipping
We share shipping information with carriers and fulfillment-related service providers to deliver your order and provide tracking when available.
Cookies and Tracking
Our website may use cookies and similar technologies to help the site function, remember preferences, analyze performance, and support checkout and security features.
You may be able to manage cookies through your browser settings. Some features may not work properly if cookies are disabled.
Data Retention
We keep order, proof approval, artwork review, support, and transaction records for as long as needed to fulfill orders, provide support, handle disputes, comply with legal requirements, and maintain business records.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal information.
To make a privacy-related request, contact us at:
support@riderdecalstudio.com
Security
We take reasonable steps to protect personal information. However, no website, email, or online transmission method is completely secure.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, contact us at:
support@riderdecalstudio.com